SUCCESS-STORY
Better reach employees
with AWO “Gut zu Wissen”
The aim: to reach employees better, involve volunteers
more closely and promote exchange among them.
And all of this in a platform that can be accessed
anywhere and at any time at.
Ready to help and always on hand – that’s the AWO in Saarland. The regional association of the AWO in Saarland provides social assistance through 310 facilities with around 5200 employees and 14.000 volunteers. Reaching them all at all time is a Chellenge, that the AWO has taken up together with NEOCOSMO.
GOALS
AWO “Gut zu Wissen”
at a glance
Reach all employees anytime and anywhere.
As not everyone has a fixed
workplace and travels a lot,
the challenge was to reach employees
in the best possible way.
Initial situation
Ready to help and always on hand – that’s the AWO in Saarland. The regional association of the AWO in Saarland provides social assistance services through 310 facilities with around 5200 employees. And the AWO always has an open ear for its employees and their suggestions and, together with NEOCOSMO GmbH, realized the awo-gutzuwissen.de project. The background to the project was to achieve faster and more efficient communication, which is absolutely essential given the size of the association. It must be possible to reach employees both at work and on the move. Especially in the current corona crisis, “AWO – Good to know” supports managers and employees in providing fast and targeted information.
The solution
AWO Saarland uses PIIPE, including the corresponding app, as an intranet solution and for internal communication. Employees are informed about the latest news from the association and can exchange information with all employees in the social stream, the so-called AWO dialog. Group logic is used to ensure that information and communication is targeted to specific groups. Employees in the Managers group have exclusive access to information relevant to them in the form of a restricted area in “AWO – Good to know”. Assignment to the group takes place via a user attribute from the central Active Directory, but can also be maintained manually via PIIPE. The management group also has its own social stream for communicating with each other.
All employees can use the employee directory to search for colleagues and then contact them via various channels. The filters by service area make it possible to quickly find a replacement for onsite services in case of acute need. In addition to company news and events, internal job vacancies are also integrated.
The intranet solution is used by AWO Saarland both in the form of a responsive web service and a mobile app for Android and iPhone devices. Many AWO employees are increasingly working in various external facilities and less in the office on desktop computers. It is therefore particularly important to be able to reach this large target group within the company with important news in a targeted manner.
AWO Saarland uses PIIPE Workplace not only for more efficient top-down communication, but also to network employees more closely and enable them to share knowledge with each other and thus develop new ideas together. “AWO – Good to know” is the starting point for new communication within the company.
Following a successful pilot phase with delegation levels 1 and 2 of the AWO, the use of the portal was extended to delegation level 3 as well as the district associations and local clubs and has been in productive operation since the beginning of 2018. The mobile app was introduced in 2019 and is now a daily used component of employee information and retention. It is regularly expanded to include more and more employee services for non-desk employees.
Benefits
– More efficient top-down communication
– Stronger networking of employees and volunteers
– Improved exchange of knowledge and joint development of ideas
– awo-gutzuwissen.de is the starting point for new communication within the company